Frequently Asked Questions
Everything you need to know about our handcrafted botanical jewelry.
What materials are used in Eden Garden Jewelry™ pieces?
We use premium, ethically sourced materials including 14k gold-filled, sterling silver, and genuine gemstones to ensure your jewelry remains hypoallergenic and tarnish-resistant.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
How should I care for my jewelry to maintain its shine?
To preserve the luster of your pieces, we recommend avoiding contact with harsh chemicals, perfumes, and water. Store your jewelry in the provided Eden Garden pouch when not in use.
Do you offer a warranty on your products?
Yes, every purchase is backed by a 1-year limited warranty that covers any manufacturing defects. This does not include normal wear and tear or accidental damage.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.